Effective Date: 07/27/2025
At Zentravels Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zentravels.co.uk, and when you use our services, including booking coach hires or receiving notifications via WhatsApp.
1. Information We Collect
We may collect the following personal data:
- Name, email address, phone number
- Pickup and drop-off locations
- Travel preferences and booking history
- Communication via WhatsApp and email
- IP address and browser information (for analytics)
2. How We Use Your Information
We use your information to:
- Process and manage coach hire bookings
- Communicate with you regarding your bookings
- Send travel updates or reminders via WhatsApp
- Improve our website and customer experience
- Comply with legal obligations
3. WhatsApp Notifications
By using our service, you consent to receive booking confirmations, updates, and service notifications via WhatsApp Business API. You may opt out at any time by replying “STOP”.
4. Data Sharing
We do not sell or rent your personal information. We may share your data:
- With third-party service providers (e.g., payment processors, communication platforms)
- As required by law or to protect our legal rights
5. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.
6. Your Rights (UK & GDPR)
You have the right to:
- Access, correct or delete your data
- Object to processing
- Request data portability
To make a request, email us at info@zentravels.co.uk
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.